CarShield Warranty Repairs in Dover, Ohio
Yes — you can use your CarShield plan at New Image Auto Sales, minutes from New Philadelphia. We handle the claim from start to finish.
Yes — you can use your CarShield plan at New Image Auto Sales. CarShield contracts are administered by American Auto Shield, and they can be used at any licensed repair facility — you are not locked into CarShield's Shield Repair Network or a big-city dealership. Our full service center at 705 S Tuscarawas Ave in Dover handles the claim from start to finish.
How a CarShield Repair Works Here
Four steps, three of them ours:
- Bring the car and your CarShield contract info — a phone photo of the card is enough.
- We diagnose and document the failure the way American Auto Shield requires.
- We call the administrator, not you. We get the claim authorized before any covered work starts and handle the paperwork.
- You pay only your deductible. For covered repairs, the administrator pays us directly.
“Do I Have to Use the Shield Repair Network?”
No. The Shield Repair Network is a convenience CarShield offers, not a requirement — CarShield plans are honored at any licensed repair facility, including ours. If you'd rather have a local Tuscarawas County shop you can drive to in minutes than a network pick an hour away, bring it here. Serving Dover, New Philadelphia, Uhrichsville, Strasburg, Sugarcreek, and beyond.
What CarShield Plans Typically Cover
Coverage depends on your plan level: powertrain plans cover the engine, transmission, and drive axle; higher tiers add electrical, air conditioning, steering, and suspension. Engine repair, transmission repair, AC repair, and suspension work are the covered repairs we perform most. Not sure what your plan covers? Call with your plan name and we'll verify with the administrator before you come in.
Why New Image
Locally owned since 2018, with a full service center serving all of Tuscarawas County. Warranty work is core to how we operate — every retail car gets a 150-point inspection, so claims paperwork and administrator calls are routine here. Waiting area, local shuttle, and loaner vehicles available.
Frequently Asked Questions
Do I have to use CarShield's Shield Repair Network?
No. CarShield contracts, administered by American Auto Shield, can be used at any licensed repair facility — including New Image Auto Sales in Dover.
Who actually pays for the repair?
For covered repairs, American Auto Shield (the plan administrator) pays us directly. You pay your deductible and any non-covered items, which we explain before work begins.
Do you handle the claim, or do I?
We do. We diagnose, document, call the administrator, and get authorization before covered work starts.
What if the repair isn't covered by my CarShield plan?
We tell you before touching anything. You'll get a straight quote for any non-covered work — no surprises at pickup.
Does my CarShield plan cover my engine or transmission?
If you have a powertrain plan or higher, usually yes. Bring your contract or call with your plan name and we'll verify coverage before any work.