Endurance Warranty Repairs in Dover & New Philadelphia, Ohio

Use your Endurance plan right here in Tuscarawas County — a local shop that knows your name instead of a drive across the state.

Have an Endurance plan? You can use it right here in Tuscarawas County. Endurance plans are honored at thousands of licensed repair facilities nationwide — including local shops like ours, not just the big names in Endurance's locator. New Image Auto Sales' full service center at 705 S Tuscarawas Ave in Dover gets your claim authorized with Endurance before any covered work begins, so you know the repair is approved before it starts.

How an Endurance Repair Works Here

Four steps, three of them ours:

  • Bring your car and your Endurance contract info — plan name and contract number, or a photo of the card.
  • We diagnose and document the failure with the detail administrators require.
  • We contact Endurance for authorization before starting covered work — you're never on the hook for a repair that wasn't approved.
  • You pay only your deductible. For covered repairs, Endurance pays us directly.

A Local Shop Instead of Endurance's Locator

Endurance's website points customers toward shops in its network, but licensed repair facilities like ours work with Endurance claims too — we contact Endurance, document the failure the way they require, and get written authorization before any covered work begins. If you're in Dover, New Philadelphia, Uhrichsville, Strasburg, Sugarcreek, Millersburg, Massillon, or Canton, that means a local shop that knows your name instead of a drive across the state. Not sure your plan allows it? Call with your contract number and we'll confirm with Endurance before you come in.

What Endurance Plans Typically Cover

Coverage depends on your plan level. Powertrain-style plans cover the engine, transmission, and drive axle; higher tiers and exclusionary plans add electrical, air conditioning, steering, and suspension. Engine repair, transmission repair, suspension work, and check engine light diagnostics are the covered repairs we perform most.

Why New Image

Locally owned since 2018, serving all of Tuscarawas County from our full service center in Dover. Warranty claims are routine here — we run every retail car through a 150-point inspection and handle administrator calls every week. Waiting area, local shuttle, and loaner vehicles available.

Frequently Asked Questions

Do I have to use a shop from Endurance's locator?

In most cases, no — Endurance plans are honored at licensed repair facilities nationwide, including ours. We contact Endurance and get your claim authorized before starting any covered work, so you know the repair is approved. If you want certainty first, call us with your plan name and we'll verify with Endurance.

Who handles the claim — me or the shop?

We do. We diagnose, document the failure, contact Endurance, and get the repair authorized. You pay your deductible; Endurance pays us directly for covered repairs.

Will I have to pay upfront and wait for reimbursement?

For covered, authorized repairs, no — the administrator pays us directly. You pay only your deductible and any non-covered items, which we explain first.

Does my Endurance plan cover this repair?

It depends on your plan level. Call us at (330) 440-7175 with your plan name and we'll verify coverage with Endurance before you come in.

What if Endurance denies part of the claim?

We tell you before doing the work. You get a clear quote for anything not covered — nothing happens without your OK.