We Accept Extended Warranties & Vehicle Service Contracts

You don't have to drive to a big-city dealer to use your service contract. Our Dover, OH service center works with the major administrators and handles the claim from start to finish.

Have an extended warranty or vehicle service contract? Bring it here. New Image Auto Sales' full service center at 705 S Tuscarawas Ave in Dover works with vehicle service contract administrators every week — bring us the car and your contract, and we handle the rest.

Most third-party vehicle service contracts can be used at any licensed repair facility. That means the shop that fixes your car can be minutes away in Tuscarawas County instead of an hour down the interstate.

How a Warranty Repair Works Here

The process is simple on your end — four steps, and we do the heavy lifting on three of them:

  • Bring your car and your contract info. A phone photo of the contract card is enough.
  • We diagnose the problem and document it the way administrators require.
  • We call your administrator, not you. Our service team gets the claim authorized, negotiates covered amounts, and handles the paperwork.
  • You pay only your deductible. The administrator pays us directly for covered repairs.

Warranty & Service Contract Providers We Work With

We regularly work with the major vehicle service contract administrators, including GWC Warranty, Wynn's Extended Care (Phoenix American Warranty), CarShield (administered by American Auto Shield), Endurance, NVP Warranty — an Ohio administrator based just up I-77 in Independence — and AUL / Protective Asset Protection. We can also bill Penn Warranty, Diamond Warranty, Preferred Warranties (PWI), ProGuard Warranty, and most other administrators.

Did your contract come bundled with your financing? Bring the paperwork. Credit Acceptance's Superior Protection Plan, Westlake Financial's SecureOne coverage (administered by AUL), and other lender-supplied service contracts are made to be used at licensed repair facilities like ours — we get authorization from the administrator before any covered work begins.

Most third-party contracts are honored at any licensed repair facility — so even if your provider isn't listed here, call us at (330) 440-7175 and we'll confirm coverage with your administrator before you come in.

What's Typically Covered

Coverage depends on your plan level. Powertrain plans cover the engine, transmission, and drive axle; mid-tier and exclusionary (“bumper-to-bumper”) plans add air conditioning, electrical, steering, suspension, and more.

Engine repair, transmission repair, AC repair, suspension work, and check engine light diagnostics are the covered repairs we perform most — the related links below go straight to each service.

Why New Image

Locally owned since 2018, serving Dover, New Philadelphia, and all of Tuscarawas County. We run every retail car through a 150-point inspection and back what we sell with our lifetime 50/50 warranty program — warranty work is core to how this shop operates, not a sideline.

While your car is in the shop: a comfortable waiting area, local shuttle rides, and loaner vehicles for longer repairs.

Frequently Asked Questions

Can I use my extended warranty at your shop instead of a dealership?

Yes. Third-party vehicle service contracts can be used at any licensed repair facility — you are not required to return to the selling dealer. We handle authorization directly with your administrator.

Do I have to pay upfront and get reimbursed?

For covered repairs, no — the administrator pays us directly. You pay your deductible and any non-covered items, which we tell you about before work begins.

Does my warranty cover my transmission (or engine)?

If you have a powertrain plan or higher, usually yes. Bring your contract or call with your plan name and we'll verify coverage before any work.

What can void a warranty claim?

Skipped maintenance, neglect, and pre-existing conditions are the usual reasons administrators deny claims. Keep your oil-change records; our service department can put you on a maintenance schedule that protects your coverage.

My car came from another dealer — will you still take the warranty?

Yes. The contract belongs to you, not the selling dealer.